CSCEC Middle East L.L.C. (hereinafter referred to as CSCME) is instituted as a major overseas operational enterprise of China State Construction Engineering Corporation Ltd. (hereinafter referred to as CSCHQ). CSCME is an established contractor that provides multi-disciplinary (i.e. Building, Infrastructure and MEP work) Engineering and Construction services in the UAE with headquarters in Dubai.
CSCHQ was founded in 1957 and established in Beijing, China. In the year 2009, CSCHQ was officially listed in Shanghai Stock Exchange as having the largest IPO in the world. It was recognized as the No. 23 of the top 500 Global Enterprise by "Fortune" magazine in the year 2018.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases