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Quality Specialist - ARABIC SPEAKER

Keywords / Skills : Quality Control, call center, Quality Checks, BPO, Green Belt, Six Sigma, Quality Center, Customer Care Executive, Arabic Speaking

2 - 7 years
Posted: 2018-04-30

Job Description
o Auditing the transactions of voice/ back office

o Identify the knowledge gaps, process gaps, system gaps & Language gaps and ensure documentation of the work

o Participating in Calibration with Trainer /TL

o Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts

o Take corrective actions by doing data analysis to improve process efficiency

o Ability to do a Root causes analysis and action planning

o Work upon the action plans to improve Call Quality scores

o Good analytical & reasoning skills, working knowledge of MS Office applications, excellent communication (Written also) / interaction skills

o Process orientation, Computer savvy, Strong customer focus


o Should have a unblemished character record; having exhibited a high degree of integrity

o Should be willing to work in shifts

o Should have fluency in English & Arabic


About Company


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