techcarrot is an IT and IT outsourcing service provider with clients in BFSI, Retail & Manufacturing, Real Estate and Leasing, Healthcare, Automotive etc. It offers services including application development and maintenance, infrastructure management, and business process management. techcarrot is in ADM Services(Application Development and Maintenance), BI, Data Science and Data Analytics, Digital Services, Enterprise Application Integration and Business Process Management, Enterprise Application Services, Managed Services including Testing COE and Infrastructure Management Services. techcarrot business is structured around clients in verticals such as BFSI, Retail & Manufacturing, Real Estate and Leasing, Healthcare, Automotive and horizontals as practices such as Oracle & SAP Practice, CRM(salesforce) practice, Programme Management Consulting, IT Security & Risk Management
Enterprise Application Services Company headquartered in Dubai, UAE.
techcarrot Digital Transformation Partner Technology - Consulting - Outsourcing - Learning & Development
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases