1. Should have knowledge of supermarket items like dairy, frozen, fresh food, baby items, grocery food and non food, etc. 2. Job responsibility includes stocking items, checking price, expiry date, shelf tags, organisation, quality of items, availability of items, etc. 3. Should have basic knowledge in computers 4. Should have the ability to operate cash counter 5. Should have baladiya card 6. Should have work permit in Kuwait under article 18
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases