This is a contract role under Manpower ME. Receptionist Our commitment to creating the best consumer products begins with our people. Based at our Asia, Middle East & North Africa office in Dubai this role will be to provide administrative support to the reception. You will be expected to perform daily administrative duties and ad hoc tasks upon request with a high degree of professionalism and confidentiality. Key accountabilities for the role include: • Meet and greet visitors in a professional and courteous manner. • Handle the switchboard - routing all internal/external calls. • Regular update of the Office Telephone Directory. • Manage petty cash flow efficiently. • Issue employee access cards and visitor badges. • Manage supplies for the stationery room. • Manage company driver schedule. • Manage incoming/outgoing couriers and post. • Manage stamps and outgoing post. • Administrative support to office manager such as coordination with supplier/contractors, Office Assistants, and security guard. • Processing of invoices using SAP. Skills, Knowledge and Experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases