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Reservation Agent

Keywords / Skills : Reservation Agent, Customer Service, Customer care, Handling Customers, Customer Service Remote

0 - 3 years
Posted: 2018-03-19

Albanian, Andorra, Austria, Azerbaijan, Belarus, B...
Hotels/ Restaurant
Customer Service/ Call Centre/ BPO
Hotels/ restaurants
Other Customer Service/ Call Center
Bachelor's Degree
Hotel Management
Posted On
19th Mar 2018
Job Description
 To download bookings from external reservation systems (Synxis).

 To answer incoming telephone enquiries in a timely and professional manner in accordance with GHM standards.

 To ensure all VIP and special requests are handled efficiently and accurately.

 To have full knowledge of all rates, (BAR, negotiated and promotional etc.), room types, overall hotel product and hotel’s primary competition.

 To maximise opportunities for up-selling of room rates.

 To send confirmations and email responses according to GHM standards and to ensure a 24 hour enquiry response period to all correspondence.

 To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented.

 To ensure that filing is up to date

 To uphold hotel credit and cancellation policy.

About Company

The Chedi Muscat
A stunning resort overlooking the Gulf of Oman, The Chedi Muscat is an award winning luxury resort with its own private beach near Al Ghoubra, The Chedi Muscat is the leading 5 star resort in Muscat located on an expansive 21 acres of land approximately 20 minutes from Muscat's old city. The resort features 158 rooms and suites with magnificent views of beautifully landscaped gardens, the surrounding Hajar Mountains and the picturesque Gulf of Oman. Dining venues include six restaurants offering Arabic, Asian, Indian and Mediterranean cuisine. Denniston Architects, spearheaded by renowned visionary Jean-Michel Gathy, is the creative mind behind The Chedi Muscat’s inspired designs while The Restaurant is a creation of Yasuhiro Koichi of design studio SPIN in Tokyo

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