• Supervises and coordinates activities of workers engaged in erecting and operating machines to hoist and convey machinery and equipment, such as structural beams, metal tanks, and wall and floor slabs, at construction site: Specifies locations for movement and erection of derricks, hoists, and cranes, using knowledge of various methods of sliding and lifting equipment.
• Directs workers engaged in splicing ropes and metal cables to form hoisting slings.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases