Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
The SaaSOps Engineers will work to assure the overall availability and performance of production services against availability and quality SLAs.
You will respond to alerts or events that may impact our uptime commitment. You will also be focused on root causes, single points of failure, and eliminate them through remediation and execution.
This position is 100% remote.
Respond to alerts or events that impact services availability and performance
Adhere to internal processes for incident and service request resolution, and change management through proper execution and documentation.
Bachelor’s degree in Computer Science, MIS, or related fields
2+ years experience in systems administration support of web-enabled service application environments or IT Operations
1+ year experience in SaaS Ops / Tech Ops / Infrastructure Ops / DevOps
Commercial experience in SaaS Ops /Tech Ops/ Infrastructure Ops/ DevOps
Experience with managing applications in Linux environments and shell scripting and commands
Windows Server knowledge
Good network and file system skills
Experience with monitoring tools
Experience with application performance assessment and improvement
Relative autonomy to pick up new skills
Comfortable "working virtually" with teammates and customers around the world. We do a lot of Skype and video conferencing
Good proficiency in the English language
Nice to have:
• AWS / Docker experience
• VMWare / IBM Cloud / Microsoft Azure knowledge
• Strong Networking skills
• SHAREPOINT experience
When you apply to a role in Crossover, you go through a series of online tests, usually during the online hiring event.
If you pass those tests, you will be offered an opportunity to join our paid training program that lasts 4 full-time weeks.
It is a unique opportunity to learn about the Crossover culture, tools, processes and expectations. It is an intensive training program for only the best graduates. If you graduate from Bootcamp, you will be offered a choice of several positions with the Crossover teams.
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases