Employee Training: Supervisors are responsible for ensuring that each new employee, whether temporary or permanent, receives appropriate safety training at the start of employment. Supervisors of laboratory employees should use the Laboratory Personnel Safety Checklist as an outline for training new laboratory personnel. This form, once completed and signed, should be maintained in the employee's personnel file and a copy sent to the departmental Compliance Officer. All other supervisors should use the New/Transfer Safety Orientation Review Sheet to document training of new employees. This form, once completed and signed, should be maintained in the employee's personnel file. Supervisors are responsible for ensuring that their employees receive the necessary safety training based on the work that their employees perform. The Supervisor's Online Training will help you determine which safety training your employees are required by federal or state codes to attend. It also provides basic information about the training and information on additional requirements (i.e. personal protective equipment). Our Training Schedule will assist you in scheduling your employee's training.
Personal Protective Equipment: OSHA requires each supervisor assess the hazards of the work area to determine the type of protective equipment needed and to provide training on its use. This review must be documented. Completing the Hazard Assessment Form meets this documentation requirement. The Personal Protective Equipment Plan includes detailed information to assist in selecting the proper protective equipment.
Accident and Injury Reporting: It is the supervisor's responsibility to report all accidents or injuries that occur to their employees while at work. Each supervisor must ensure that any employee who is injured while at work completes and signs the Employee's Report of Work-Related Injury Form. Additionally, the supervisor must receive the employee form, Accident Witness Statement Form (if the accident was witnessed by another person), and fill out a corresponding Supervisor's Report of Work-Related Injury Form. The injury information must also be called in to the Injured Workers' Insurance Fund (IWIF) at 1-888-410-1400 within 24 hours of the occurrence of the injury. The completed Supervisor's Report of Work-Related Injury Form should be signed by the supervisor and sent with all of the above signed forms to the Workers' Compensation Office located in the Chesapeake Building. Injury forms will be provided at the Health Center or can be found online at http://www.essr.umd.edu located under forms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases