Developing and concluding sales of comprehensive service contracts related to the organizations Hosting services with the designated areas of industry.
5+ years of experience bringing high-tech client services/products to market Financial services Hosting experience 3-4 years of experience in the Internet sector is highly valued Strong ability to learn Effective communication and team skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases