An Independent Chemical manufacturer based in JAFZA requires a native Chinese speaker with 3 years of experience in Sales Support and Administration.Responsibilities:Correspondence with customers in both Chinese and English, via emails and visits.Visiting customers within UAE and Abroad, Traveling is required.Knowledge of MS Office/Internet/Basic AccountsOrganizing product sample collectionReceiving orders and Preparation of quotes and proforma for local and export customersAttending sales exhibitions and meetings.Supporting and assisting Senior Staff - COO/ Sales HeadShould be team player, self-starter and able to work with minimum supervision.Educational Qualification : BA/BSC/B.Com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases