1. Initiate/introduce JAL products and services to customers knowing their requirements. 2. Frequent visits to customers for generation of new leads and enquiries/RFQs related to JAL business. 3. Respond to functional and technical elements of RFQ / RFP 4. Attend Job Ex-meeting / Project kick-off meetings 5. Conduct site visit along with estimation and project teams. 6. Close coordination with Proposal and execution team to achieve the deadlines for proposals and projects. 7. Responsible for Quotation/Bid submission to clients. 8. Strong in Aggressive follow ups and negotiations. 9. Develop and sustain long – term relationship with clients. 10. Sales Target – attainment of monthly / annual sales targets 11. Market knowledge – complete and up-to-date knowledge of the assigned sales territory 12. Market experience for oil & Gas industry, Pvt. petrochemicals, General industry, Power & Utility sector, EPC contractors. 13. Liaise with other member of the Sales Team & Technical Experts 14. Sharp communication and outstanding interpersonal skills 15. Strong technical expertise on the following areas :
Testing and communication Services for Substation and Power Plants up to 380 KV
Maintenance Services for Substation and Power Plants up to 380 KV
Relay and Protection panels up to 380KV
SCADA RTU and SOE
Substation Capacitor Bank up to 380KV
Power & Auxiliary Transformers
16. Comply with company policies / guidelines/instructions 17. Any other assignment delegated by the company for the successful sales operation 18. Employee shall also carry out any tasks that are assigned by management necessary to fulfill the job requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases