Founded in Riyadh in the year 1956, Al-Othaim Holding is one of the major companies in the Kingdom of Saudi Arabia with an outstanding economic and investment activity. The company operates two main business divisions; Al-Othaim Hypermarkets Company and Al-Othaim Real Estate Investment & Dev. Co.
About Al-Othaim Leisure & Tourism Co.
Al-Othaim Leisure/Fun World Investment is an integral part of the OREIDCO. The group has been involved in creating benchmark family entertainment destinations across many cities in MENA region that cater family fun for everyone from all age groups. It’s equipped with state of art games with the latest and advanced gaming machines with arcade, along with enthralling rides that provide fun for everyone. Currently the group operates 25 themed indoor and outdoor family entertainment centers with many more projects to come in the near future. Under the Al Othaim Leisure’s umbrella there are eight existing brands Safforiland, Fabyland, Xtreme Land, Xtreme Zone, Snow City, MyTown, Splash Waterpark and Action Zone.
With its popularity growing day by day, encouraging novel appeals to its customers, the group has ensured that various brands under Al-Othaim Leisure Group are colourfully themed and are becoming prominent anchors in the prestigious malls across GCC and North Africa. A careful attention is given to the safety and security of all valued visitors. Thus, enabling consumers’ trust that reaps frequent and repeated visits. Al-Othaim Leisure strives for sophistication in all its endeavours. This is evident in the quality of its entertainment offerings. Al-Othaim Leisure has redefined the principles of success within the industry by creating iconic attractions unlike anything else in the local market. The company believes in keeping the customers happy at every visit they make to its premises.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases