Fun World Investments is a member of Abdullah Al Othaim group of companies which has its headquarters in Saudi Arabia. Established 60 years back, we are one of the major companies in the Kingdom with an outstanding economic and investment activity.
Al-Othaim Leisure is an integral part of the group and has been involved in creating benchmark family entertainment destinations across many cities in MENA region that cater family fun for everyone from all age groups. It’s equipped with state of art games with the latest and advanced gaming machines with arcade, along with enthralling rides that provide fun for everyone. Currently, the group operates 25 themed indoor and outdoor family entertainment centers with many more projects to come in the near future.
Under the Al Othaim Leisure’s umbrellas, there are eight existing brands Safforiland, Fabyland, Xtreme Land, Xtreme Zone, Snow City, MyTown, Splash Waterpark and Action Zone.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases