A leading Energy, Oil & Gas service provider requires an experienced and client-focused sales professional to be based inKuala Lumpur, Malaysia. Successful candidate will be responsible to implement overall strategy for delivering new sales in the Asia Pacific region and other selected geographies. Ideal candidate should hold a Degree in Business or related field, with 10 years' Oil & gas industry experience, with emphasis on electrical and instrumentation contracting and at least 5 years in Sales/Business Development. Should have extensive exposure in dealing with clients across primary sectors including Energy (Oil & Gas), Petrochemicals, Heavy Industry and Power Generation with particular focus on developing a customer base of End User/Operators and Prime EPC contractors and fabricators.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases