An Electrical Engineer required with at least 5 years’ experience in UAE in Lighting industry/street lighting sector.Should have good contacts with the MEP contractor and Consultants and experienced in dealing with RTA and local utilities.Candidate must be aware of the lighting design and should be in a position to prepare own quotes and choose the product for the application.Should be knowledgeable to read the specification and understand the requirement.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases