Client is looking for a Mechanical Engineer with 3 – 5 years of sales experience preferably in field insulation industry. Duties: - Present and demonstrate company products, services & solutions to present & prospective customers. - Participates in tender preparation & submittal. - Negotiates with customer in his assigned Area / Account. - Follows up on tender approval by customer. - Follows up product availability & delivery according to schedule.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases