A multinational company requires a qualified Mechanical Engineer with five years of experience in technical sales with preference in building management system, HVAC, fire systems or industrial controls in mission critical facilities.You will drive the full sales cycle from prospecting, demo, design solution to closing sales. You will work closely with other functional teams in the region and abroad on every phase of the sales cycle. Responsibilities
Be the technical expert and lead product applications/technical discussions with customers.
Conduct routine technical product presentation/demonstration at lunch and learn sessions with channel partners and customers.
Qualify and convert incoming leads into sales opportunities and close business.
Drive the development of RFP/RFI responses, project proposals and submittals.
Participate in tradeshows and other marketing initiative with focus to raise product awareness and increase sales.
Build working knowledge of competing products and strategize to sell against them
Collaborate with technical support team to provide timely customer support.
Work across functional teams including engineering, field/tech support and operations on continuous improvement initiatives.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases