Baabood LLC is an Excellent Grade Company, which begun its operation in Salalah way back in 1978. Today we are a multi-divisional Company with offices, warehouses and service centers in Muscat & Salalah.
Our Divisions : -Electro-Mechanical Projects -IT & Security Projects -Electrical Trading -Central Air Conditioning & Ventilation Systems Mission Statement Our purpose is to create superior value to our customers, suppliers, employees and shareholders as the premier in technology system integration, distribution, electro-mechanical projects maintenance and service company in Oman. Our Commitment We commit to integrity, transparency and ethical business practices.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases