Mechanical Enigneer, Lebanese National, based in UAE. 1-2 years of experience with in the HVAC industry highly preferred. Fresh Graduates can also be considered. Well groomed personality, Excellent communication skills in English mandatory.
Must have a valid UAE driving license. Must be sales oriented with an ambition to grow with in the sales.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases