Identifying/Targeting/ Developing Opportunities with key focus in design of Water Treatment Plants, equipment including Filtration, Softeners, and Demineralizers, Ultrafiltration, Reverse Osmosis and waste water treatment technologies in the assigned geographical area – Kigali / Rwanda
Expanding and exploring new business opportunities in Sub Saharan Africa.
Identify sales prospects
Follow up on new leads and referrals resulting from field activity.
Prepare presentations, proposals and sales contracts.
Establish, maintain current clients and potential client relationships.
Main Liaison: Interact with proposal, project departments
Qualification, Skills & Experience:
Experienced Technical Sales Engineer specialized in the water & waste water treatment sector;
Minimum 7 years relevant experience;
Excellent commercial and business acumen;
African market knowledge is a plus;
Proactive and possess the ability to take direction and work with minimal supervision.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases