To increase revenue by providing superior customer service and technical support to the customers in a team based environment.
Preferred Experience or Knowledge Outside Sales experience on instrumentation products mentioned above.
Proficiency in Microsoft Office Tools.
Prospect for new projects with new customers and within our existing customers.
Provides total support to customers by providing technical support, pre-sale, and post-sales activities. Act as single point of contact for customers. Provides advanced level of technical support on all Rosemount products. Provides general application assistance. Provides full customer service and order management. Effectively offers product alternatives for customers based on clear application requirements to best meet customer requirements and to support sales objectives. Acts as information resource for other Sales Representatives.
Maximize scope of supply. Recognizes that a customer of one product could also purchase other Rosemount products. Demonstrates proactive selling of Rosemount products. Identifies opportunities for expanding the sale through additional options and complimentary products.
Maintains Customer databases. Participates in customer visits to maintain/develop strong supplier/customer relationships. Developed strategies and objectives.
Supports Rosemount & divisional growth programs and initiatives. Represent Rosemount policies and practices properly within communications to customers. Identify and communicate product/service improvements based on customer feedback/experience. Participate in continuous improvement programs.
Perform other duties and responsibilities as assigned.
Additional Information Bachelor's Degree in Engineering (instrumentation or electronics). Position: Sales Engineer (Rosemount Product Line) Experience: 8 Years (Please note the candidate should not be working Emerson currently) Job Location: Oman.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases