Closely will work with sales engineers and assist & suggest ideas to them to implement proper actions which will be specifically in case of Fleets where they would go analyse the requirement of the fleet and propose a Solutions package.Core responsibility of the sales engineer is responsiblity for the budget achievement of Volume and Market share and for implementation of company strategy in designated markets, working very closely with the channel partners.
Closely work with other sales engineers , assist & suggest ideas to implement proper actions in terms of technical service in line with company strategy specifically in the case of Fleets where they would go analyse requirement of the fleet and propose Solutions package keeping in mind client's technical superiority.
Supply Source Optimization:
Study markets’ potentials and the possibilities and propose most optimized sourcing as to improve profitability.
Co-ordinate with FEs to conduct necessary tests to confirm suitability of the products produced in NON-Japanese factories.
Decide on mass supply from most optimized sources after identifying products’ performance vs. markets’ requirements.
Support Strategic Products Sales:
Discuss – plan with distributors for the necessary technical actions required to launch the new products in the markets.
Be on the Field to propose a Solutions package to combine New tyre and Retread Tire solution.
Follow-up distributors’ sales and products support through seminars and promotional tools.
Before/After Sales Services:
Suggest to distributors’ to supply superior after sale services by introducing and promoting fleet approach,Service Van, Web Toolbox, 3M Programs.
Markets Survey & Analysis for Sales Strategy
Competitors Activities Analysis:
Collect and analyze competitors’ activities in terms of 4Ps through various surveys and VOCs in order to grasp the changes in markets’ trends then execute the proper countermeasures.
Sales Potential Study:
From count surveys on regular basis, then analyze surveys’ data to grasp markets’ trends and visualizing markets’ outline to decide on future products and marketing strategies.
Proper product recommendation
Assure proper patterns/Specs ordering for each market.
Conduct periodical scrap surveys and analyzing claims composition
Proper claim handling
Judge- analyze claimed tyres reports and claim notes
Support distributors in planning and executing test in their markets.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases