Experience – 1 year minimum of any Retail Sales Experience Department - Grand Stores Home Grand Stores Home carries a full range of select international brands comprising linen, dinnerware and household items.
•The linens section covers the entirety of the household linen requirements from bed linen, duvets, blankets, pillows to towels and bathrobes as well. '
•On display in the dinnerware section are porcelain items, dinner sets, cutlery sets, crystal ware, glass ware.
• Household items comprise of decorative pieces and accessories.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases