Blue Ocean Academy is an ISO certified organization and a leading management training and educational consultancy firm. Blue Ocean has sparked the careers of thousands of professionals drawn from different industries who have displayed rare leadership qualities in challenging scenarios.
Blue Ocean specializes in designing courses that bridge the gap between infrastructure and knowledge, imparting futuristic skills to a new genre of industry leaders, shaping them into dynamic professionals in an increasingly competitive world.
Headquartered in the UAE with a strong presence in the UK, KSA, Qatar, Sri Lanka and India, Blue Ocean stands on an enviable reputation built on 20 years of training, 80,000 alumni worldwide, a global network of certified trainers, international affiliations and multinational partners.
At Blue Ocean, the mantra is simple. Professionals are trained to be experts in their field. Their skills are honed through a series of innovative training modules in a simulated work environment. It is an instantly rewarding experience and a passport to gaining recognition in a multi-cultural work environment. Training solutions are accurate, focused and designed specifically to make a world of difference to one’s professional life. Clients/students get tremendous ‘value for money’ when they end up paying a very modest fee for the world-class training and the international certification that they receive.
Blue Ocean faculty makes learning an exciting and interactive process. Students are encouraged to push their limits and widen their horizons.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases