As a Khaadi brand ambassador, you will combine a professional and positive approach with enthusiasm for the product and the Brand. You will use your product knowledge and experience to provide the ultimate luxury experience within the Khaadi stores and be confident in driving sales. Khaadi is a women's fashion brand bringing a touch of East to the West.
As a Sales Executive you will be involved in all operational duties associated with the store, stock management, ensuring and delivering high standards of customer care and ensuring the visual standard of the store is in keeping with brand policy.
To be successful in this role you will be required to a personable individual who is able to multi task and focus on solutions whilst complying with company policy and procedure. A flair for fashion and style is required with the ability for quick thinking.
This role will report to the Store Manager. The successful candidates in this position will have the opportunity to progress if they demonstrate the right capabilities and attitude. Full training will be provided with an intensive on the job training programme.
Khaadi is an international lifestyle brand for the everyday woman. Designing and retailing our products all in house places Khaadi at a competitive advantage against other brands and assists us in positioning ourselves amongst the premium fashion retailers. Unique fashion, high quality, value for money and excellent customer service satisfies our customers ensuring their loyalty.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases