A Trading Company established in 1971 it is professionally managed, diversified company with business interest in garments, furniture, Rent a Car and Real Estate. We have over 11 retail outlets we import wide range of branded readymade garments from various parts of the world. We are specialized and are well known in Qatar for our collection of wide range of garments.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases