• Should have 2-5 years of sales & marketing experience • Someone having immigration sales background is highly desired • Should have knowledge of immigration in permanent residency of Canada, Australia, US, UK or other countries • Must have exposure to target oriented environment • Able to work under work pressure • Active and Energetic Individual • Able to learn quickly
WWICS – the world’s largest immigration group has its presence across the globe, with Asian Headquarters in Mohali (Punjab), India. There are 18 offices across India and 16 offices globally at CANADA- Mississauga, AUSTRALIA- Sydney, UAE- Dubai JLT, Dubai Karama, Abu Dhabi, Sharjah, QATAR- Doha, BAHRAIN, KUWAIT, OMAN- Muscat, KENYA- Nairobi, Morocco.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases