A leading forwarding and clearing company in Abu Dhabi requires Sales Manager for their heavy lift(abnormally heavy goods) transporting and shipment division. Successful candidates must possess sound experience in heavy load shipments and transportation, excellent clientele and network base with in UAE. Target oriented candidates with bachelor’s degree and UAE driver’s license are welcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases