Candidate should have minimum of 8-10 years of UAE Experience in Promotional or Customized Items like Promotional T-shirts, Caps. Candidate should be graduate. Position is Based in SAIF ZONE. Excellent Communication skills.
With over 22 years of recruitment experience in the Indian, UAE and GCC Regions, Jobtrack is confident of offering exceptional candidates at all levels who will definitely be an asset to our client organization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases