A leading truck manufacturer is looking for a Sales & Marketing Director. Responsibilities include maintaining high performance sales organization and effectively achieve business objectives, sales target and market share, also to ensure profit generation of the company, researching and developing marketing opportunities and plans, implementing and executive strategic marketing plans. The position will be based in Dubai; managing Saudi market. Extensive travelling is required. Fluency in Arabic language is preferred.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases