One who is a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels, and profit Roles and Responsibilities
Develop product knowledge by keeping up to date with service and product offerings as made available by Client Sales of Client products and services in the branch Providing product and service information to the customers Proactively demonstrate services to the customer Sell products and services to customers according to customer needs Ensure process adherence in all transactions Use the range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas, and tools) Collect payments from customers in a secure and orderly manner Respond to customer inquiries, finding the correct answers by consulting systems and other records Assist subscribers in maintaining and updating customer accounts Assist subscribers with billing inquiries and collect payments against bills Handle issues and customer complaints, solving problems, logging complaints in the system and escalating the issues to Team Leaders if required Adhere to Client standards in all activities and tasks (Great Service, Great Sales, Great Standards and Great People) Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations Handle and count cash and other payments, responsible for reconciling payments against system records daily Collect and verify the required documentation, such as National ID, forms, and receipts. Assume responsibility for tasks delegated by Store Manager or Duty Manager
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases