· Minimum of (7) years of experience in the design, configuration, testing, migration, debugging, delivery and support of SAP FICO processes, and 3 full SAP project life cycles of significant , scope and complexity
· Experience in Inbound and Outbound interfaces with third party banking systems (MT940, H2H)
· Experience in Automatic Payment Program, Manual Payments & Bank reconciliations
· Experience in Inbound and Outbound interfaces with SAP Systems (ALE, IDOC, BAPI)
· Experience with and understanding of criticalities in the 3rd party interface designs and associated activities.
Job-Specific/Technical Skills required to complete the tasks:
1. Designing and implementing H2H payments solutions using DMEE and Payment Medium workbench
2. Designing and implementing electronic bank reconciliations
3. Understanding of SAP PI and end to end interface for H2H payments and Bank Reconciliation
4. Expert knowledge of SPROXY, ALE, XML messages (PAIN.001, 002), MT940 message
5. Document the business requirements
6. Provide inputs to effort estimation
7. Produce templates for capturing requirements, data migration and apply version control
8. Document blueprint, test scripts, configuration guides, training manuals, authorization matrix document and UAT test scripts
9. Perform Unit testing and System integration testing and support UAT
10. Create and test data migration tools (LSMW / custom programs) and perform mock and live data migration
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases