A reputed iconic entity in Abu Dhabi requires a Scientific Coordinator (UAE National) for their Scientific and Collection management. Whilst the candidate will report to the Director, she/he will deliver expertise and extensive experience in providing support services to executive levels. Ideal candidates should have excellent knowledge in Microsoft Office, good administrative skills, be deft in calendar management, scheduling meetings and appointments and raising purchase orders. Degree holders with excellent communication skills in Arabic and English are welcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases