Resource Right is an established specialist IT company with more than 40 years of global IT resourcing and services experience. Offering a select range of professional services, our aim is to work alongside our customers as Partners not Suppliers, where we can manage a wide range of IT needs from locating the best talent available in the market place to providing a wide range of highend Enterprise Mobility Management and Cloud computing services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases