Lead a multi cultural team of engineers, technicians and helpers.
Responsible for the timely completion of installation, commissioning and handing over of the projects to the customer
Ensure delivery of systems services to the clients as per their expectations and in accordance with the contractual obligations, thus contributing to the growth of the Company
Qualifications Required:
A Bachelor of Engineering degree/Diploma in Electrical, Electronics, I.T. or equivalent.
Comprehensive knowledge of low current systems including Access Control, CCTV, Fire Alarm, Intercom, Gate barriers, Network configuration etc.
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
Talk to us today to take the next step in fulfilling your professional goals.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases