A reputed iconic entity in Abu Dhabi requires Senior Administration Services Officer to oversee all administrative and government relations activities and will ensure the performance of administration services are processed in accordance with the policies and procedures of the entity that includes office allocation, catering, tickets, visas, booking, contract with hotels, stationery etc. Successful incumbents shall manage the budget effectively apparently, report accurately on progress made and challenges encountered. UAE Nationals with bachelor or masters degree in business administration, commerce or other management disciplines are welcome.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases