-Searches for new clients that could benefit from the company’s products/services and travels to visit potential clients. -Provides necessary entertainment activities to potential, new, and existing clients. -Provides pre-sales technical assistance and products/services education. -Persuades clients that company services will best satisfy their needs in terms of quality, price, and delivery. -Manages and interprets customer requirements – listening to clients and using astute questioning to understand, anticipate, and exceed their needs. -Reviews initial request of the tender and inquiry in coordination with Estimation Department. -Coordinates all data and information to the Estimation Department for proper and appropriate pricing of tender. -Represents the company in the local market by supporting marketing activities which include attending trade shows, conferences, and other marketing events, etc. -Follow up severely for the Submitted Tenders in order to know the competitor's prices and the Market Margin.
ASIA is a general contracting company specializing in Design-Build projects and a certified builder for Zamil Steel. Utilizing the latest construction techniques, policies and best practices in the design and construction of their projects, ASIA offers its clients an excellent service throughout U.A.E., Saudi Arabia, and Oman.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases