Perform a variety of Civil & Structural Engineering duties. Study plant change requests and prepare feasibility studies required to incorporate new equipment, structures, underground facility in existing OPCO plants. Develop/ Review Civil & Structural Engineering package including various Engineering deliverables. Studies and Suggest recommendations on plan integrity issues related to Civil & Structural discipline. Minimum Criteria :
B.E./B.Sc./B.Tech. Civil Engineering with Minimum Ten (10) years of relevant experience, preferably in the Oil and Gas, Petrochemical or Fertilizer Industry. Excellent communication skills and familiar with international industry standards, practices & protocols. Conversant with International & National codes & standards, OPCO Specifications & Procedures, Design Criteria relevant to Civil & Structural Engineering, Construction, installation / testing etc. Experience with Civil & Structural design engineering software tools (Bentley STADD Pro, Foundation 3D, MathCad, Combi 3D etc.), fireproofing etc. and various engineering studies/deliverables like Civil/ Structure/ Foundation Layout, Equipment layout, Piping Rack/Routing, Structural Load calculation, underground layout/drawings etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases