Designation: Senior Development Director Department: Development & Project Management Job Code: Reports to: Senior VP - Development & Project Management
Purpose Overall responsibility for the delivery of major mixed-use Project(s). Lead the Project Team in creating the project vision, business plan, feasibility studies, master plan, product mix and design. Oversee sales and marketing on the Project. Provide leadership and guidance to internal (within and across Omran Divisions) and external teams. Manage multiple stakeholder and JV partner agreements (subject to Project structure), oversee preparation of board papers and committee presentations, obtain approvals according to strategic plans and drive the development process. Work closely with the Division Heads of Finance, Business Development, Investment Relations, Asset Management and OCEC Team.
Education & Experience Minimum Qualifications: Under Graduate degree in property/construction, architecture, planning, urban design or engineering Preferred Qualifications Graduate degree or a keen understanding of real estate finance, finance, business administration or equivalent Minimum Experience: 15-20 years relevant experience out of which 10 years should be at an equivalent Management level at a recognized real estate and property development business developing major mixed-use developments in the GCC 10 years Management Experience in real estate development within residential, commercial, retail, entertainment and/or hospitality industries Middle East / GCC Experience Demonstrable experience of the entire development cycle, including land identification and preparation of feasibility report, identifying and appointment of the design team, managing design development within preset timelines and budgets. Experienced in owning and managing a development P&L of $100M500M
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases