Has experience with electrical energy generating plants and transmission lines or infrastructure industries and is recognized as specialist in a specific engineering field on medium to large projects. prepares and reviews engineering studies. Resolves specialty related engineering issues by applying accepted principles, codes and standards. must have thorough knowledge of engineering practices and economic principles, calculations methods, design details, international codes and standards, procedures and specifications
UNISIS Engineering (UNISIS) is one of the pioneer organization as Engineering Service Provider to the industrial sector which provides comprehensive and technically specialized services like Inspection, Project Management, Project Supervision and Maintenance Personnel for Oil & Gas, Petrochemical , Power, Desalination, Production and Allied Industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases