Bsc. Civil Engineering. Minimum 15 years experience in works related to his specialization. Specialized in water supply and hydraulic design for water strategic projects. Shall be capable of design and oversee the building of hydraulic engineering projects related to the flow and use of storm water, waste water, etc. He must know how to use the latest programs and their applications. He must have experience and knowledge of water hammer and supervision of implementing solutions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases