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Senior Information Technology Technician

Company Name Confidential

Keywords / Skills : Experience in resolving software and hardware problems including conducting preventive and corrective IT maintenance activities

5 - 10 years
Posted: 2018-05-02

Job Description

 * Monitor and track end user requests, incidents and problems and manage request life cycle, including status, progress, closure and verification with end users

 * Provide IT technical support, including support and configuration for desktops, laptops, printers, scanners, fax machines,    videoconferencing / teleconferencing, audiovisuals, operating systems, handheld devices etc.

 * Provide first level support / setup of networking, Infrastructure and security components

 * Resolve end users’ software and hardware problems for the staff

 * Coordinate the repair of IT equipment, covered by third party vendors

 * Conduct preventive and corrective IT maintenance activities for IT hardware and software

 * Support the Manager - IT Support in developing help desk procedures

 * Operate wide IT help desk to support end-users

 * Assist in developing and enforcing operational desktop standard configurations, documentation and procedures

 Manage IT spare parts inventory for equipment and infrastructure

 The following Certifications requires:

 IT certification (e.g. ITIL, A+, MCTS, CCNA) is preferred

 Knowledge of IT technical support activities

 Knowledge of Architecture, Engineering and Planning IT requirements is preferred

 Knowledge of Polycom VC, Avaya PBX, and SFB is preferred

 Knowledge of IT hardware, software, operating systems, handheld devices etc.

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