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Senior IT process & performance analyst_Riyadh

Keywords / Skills : ITIL, ISO, COBIT

5 - 15 years
Posted: 2019-03-07

Banking/Accounting/Financial Services
System Analyst/ Tech Architect
Bachelor's Degree
Posted On
7th Mar 2019
Job Description
Job Description:

Collect, review, and design all IT related processes.


• Bachelor Degree of Computer Science.

• Certified ITIL Expert.

• Certified ISO 20000.

• Certified Cobit.


• Collect & Define IT Processes.

• Work with cross-functional IT teams to design, develop, and integrate IT processes & procedures utilizing best practices & industry standard frameworks.

• Work with cross-functional IT teams to find areas of improvement in existing processes, to be updated accordingly.

• Work with cross-functional IT teams to automate well-established IT processes.

• Investigate & select technologies.

• Define the proper metrics and KPIs in evaluating service delivery quality and performance levels.

• Develop the proper Metrics and KPIs for IT process.

• Develop required reports for top management.

• Conduct organizational (Process, People, Asset) Assessment.

• Provide insight and advice on emerging process and control framework.

• Conduct the annual IT audit and report to relevant stakeholders as required.

Key Skill(s)

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