Managing overall mall operations’ by effectively developing plans and budgets and monitoring its performance.
Maintaining mall policies & procedures and ensuring compliance by all stakeholders linked to part of the mall.
Taking accountability of mall’s financial transactions covering accounts receivables, payables and liquidity.
Planning mall’s budget, control costs and perform budgeted vs. actual cost analysis for improvements.
Ensuring management of HR needs, hiring, evaluations and appraisals, work schedules and time management is carried out under the light of client’s standard HR policies and procedures.
Ensuring all aspects of tenant relationship are carried out smoothly, covering actual handing over of the retail space to the tenant, fit-out project support, regular inspections for the safety checks, quick response to tenants’ requests, complaints and requirements.
Ensuring adherence with functional standards and schedules by all soft services related staff covering, security, housekeeping, landscaping, ambience, etc.
Ensuring proper planning of traffic, security, housekeeping, and parking arrangements for promotional events.
Ensuring strict compliance with health, safety and environment standards (HSE) to avoid any incidents and regulatory violations.
Developing and overseeing performance of AMCs with the services’ / materials’ suppliers.
Overseeing purchase of capital equipment as per the mall’s requirement.
Ensuring implementation and continuous improvements in staff’s services standards
. Ensuring ERT (Emergency Response Team) remains prepared and efficient in handling emergencies and crisis situations.
Planning events and ensuring their success through optimum level of security, HSE, housekeeping and other related processes, as per the established guidelines.
Coordination with local and government authorities in the best interest of the mall.
Ensuring compliance with the mall’s standards and rules by the tenants, as stated in the ‘Mall’s Rules Book’ and timely communication of any changes in the rules.
Ensuring setup of mall’s comprehensive and well prepared marketing strategy, budget and calendars for the mall by the assigned personnel of client's Marketing Department.
Ensuring mall’s marketing activities’ planning, ideas formation is carried out in coordination with tenants.
Ensuring finest service levels for customer are practiced by the customer services team under the light of defined customer services procedures.
Ensuring mall operations avoid fronting any delays due to unavailability of services or materials, falling under the responsibility of client's procurement function.
Masters or Bachelors degree in any stream
Minimum 8-10 years of experience in similar positions in the Middle East preferably with a leading Company
Property developer/real estate company experience will be a plus.
Strong communication skills and ability to supervise and lead
Good technical knowledge of Commercial Facilities
Good understanding of Mall marketing, advertisement, management, promotion, tenant mix, theme, maintenance, activities, operations, services, etc…
Manage cross functional relationship
Agile problem solving skills
Knowledge of managing contracts and negotiation, exposure to tender management
At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!
We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.
Talk to us today to take the next step in fulfilling your professional goals.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases