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Senior Mall Manager

Keywords / Skills : Mall Management, General management, tenders, commercial facilities, mall marketing

8 - 12 years
Posted: 2018-10-03

Sales/Business Development
VP/ GM/ Head - Sales

Posted On
3rd Oct 2018
Job Description

Job Responsibilities:

  • Managing overall mall operations’ by effectively developing plans and budgets and monitoring its performance.
  • Maintaining mall policies & procedures and ensuring compliance by all stakeholders linked to part of the mall.
  • Taking accountability of mall’s financial transactions covering accounts receivables, payables and liquidity.
  • Planning mall’s budget, control costs and perform budgeted vs. actual cost analysis for improvements.
  • Ensuring management of HR needs, hiring, evaluations and appraisals, work schedules and time management is carried out under the light of client’s standard HR policies and procedures.
  • Ensuring all aspects of tenant relationship are carried out smoothly, covering actual handing over of the retail space to the tenant, fit-out project support, regular inspections for the safety checks, quick response to tenants’ requests, complaints and requirements.
  • Ensuring adherence with functional standards and schedules by all soft services related staff covering, security, housekeeping, landscaping, ambience, etc.
  • Ensuring proper planning of traffic, security, housekeeping, and parking arrangements for promotional events.
  • Ensuring strict compliance with health, safety and environment standards (HSE) to avoid any incidents and regulatory violations.
  • Developing and overseeing performance of AMCs with the services’ / materials’ suppliers.
  • Overseeing purchase of capital equipment as per the mall’s requirement.
  • Ensuring implementation and continuous improvements in staff’s services standards
  • . Ensuring ERT (Emergency Response Team) remains prepared and efficient in handling emergencies and crisis situations.
  • Planning events and ensuring their success through optimum level of security, HSE, housekeeping and other related processes, as per the established guidelines.
  • Coordination with local and government authorities in the best interest of the mall.
  • Ensuring compliance with the mall’s standards and rules by the tenants, as stated in the ‘Mall’s Rules Book’ and timely communication of any changes in the rules.
  • Ensuring setup of mall’s comprehensive and well prepared marketing strategy, budget and calendars for the mall by the assigned personnel of client's Marketing Department.
  • Ensuring mall’s marketing activities’ planning, ideas formation is carried out in coordination with tenants.
  • Ensuring finest service levels for customer are practiced by the customer services team under the light of defined customer services procedures.
  • Ensuring mall operations avoid fronting any delays due to unavailability of services or materials, falling under the responsibility of client's procurement function.
Qualifications Required:
  • Masters or Bachelors degree in any stream
  • Minimum 8-10 years of experience in similar positions in the Middle East preferably with a leading Company
  • Property developer/real estate company experience will be a plus.
Other Qualifications:

  • Strong communication skills and ability to supervise and lead
  • Good technical knowledge of Commercial Facilities
  • Good understanding of Mall marketing, advertisement, management, promotion, tenant mix, theme, maintenance, activities, operations, services, etc…
  • Manage cross functional relationship
  • Agile problem solving skills
  •  Knowledge of managing contracts and negotiation, exposure to tender management

About Company

At Black & Grey, we connect high potential young talent and experienced game-changers to great businesses in the Middle East. This is what we do best!

We believe most human resource issues are not black-&-white; people have wonderful variables and aspirations at every stage of their career. To strike the right balance and effectively manage the grey areas of HR, we invest time and effort to understand our client’s and candidate's exact needs and deliver the right solutions using insights, intellect and a lot of compassion.

Talk to us today to take the next step in fulfilling your professional goals.

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About Recruiter
Nevin Lewis
Executive Director
Black & Grey
Skills I hire for Human Resources, Admin, Sales & Marketing
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