Keywords / Skills : • A self-starter who can deliver with targets and deadline • Excellent knowledge in Sales, Marketing activities and conducting workshops. • Excellent interpersonal and networking skills • Excellent technical skills on IT products and services
Founded in 2013, POLYGLOT TECHNOLOGIES llc, a Technical Solution Provider Company, with corporate office in Muscat, Sultanate of Oman is the technology arm of POLYGLOT GROUP. The Company is involved in the Sales of Educational Software & Solution, Implementation of ERP, Customised Software Solution, Auditing Software (ACL), Security Consultancy Services, Learning Management System, Corporate Training and Professional Secondment Services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases