Role Statement 1- Authorize money market, foreign exchange, investment, derivative & bonds accurate and on timely manner. 2- Be the reliever while the Section Head is not available or on leave. 3- Ensure of Maintaining Nostro cash flow transfer /Reconciliation, monitor balanced and follow-up with departments process entries into the various Nostros accounts. 4- Handling the higher level of enquiries, issues and problem solving. 5- Keeping a smooth flow of the process of the Deals and releasing the payments. 6- Guiding & assist the processers of day to day activities. 7- Follow regarding all TBO matters. 8- Handling any new/ old GDBs. 9- Following regarding sending/ receiving of any customer confirmations. Key Objectives 1. Timely & accurate capture of Foreign and Interest rates in the system. Nil error. 2. Timely & accurate processing of deals and transactions in the system. Error rate not more than 0.10%. 3. Effective follow for receipt of bank deal confirmations. Escalate exceptions to Head of TBO. Nil lapses. 4. Proper house keeping of the books, records and filling. Nil lapses. 5. Nil High or Medium Risk issue in the audit report attributable to the employee. Assist in audit rectification. 6. Follow TBO procedures & ensure controls are efficient enough to prevent financial losses. 7. Authorize all the types of Islamic deals which are inputted by TFO. 8. Issuing audit reports of the Dept. as well as covered TBO ORSA.
Main Objectives: 1. Error free processing. 2. Reduction of turn around time and cost cutting. 3. Support others department and branches. 4. Best customer service. Principal Responsibilities a) To Authorize Treasury & Investment Deals accurately in Equation, b) To Authorize SWIFT / RTGS / ACH payments to settle new & outstanding deals and process them in a timely manner, c) Authorize daily exchange rates into Equation after being sourced from the rate sheets provided by Treasury, d) Make sure Follow-up is on place with the reconciliation department and ensure payments are correctly reflected by the entries posted into the nostro mirror account & payments due from other banks are received on a timely manner. e) Verify/Release SWIFT messages & payments f) Verify/Release payments through SWIFT g) Authorize of Equity deals (sell & purchase) h) Authorize different types of bonds. i) To Assist and support TBO Head in daily duties. j)To handle all responsibilities of managing the section in the absence of TBO head.
Person Specifications 1. Minimum education level / discipline: Banking Diploma / BA 2. Mandatory professional qualifications / licenses: NA 3. Required experience in terms of region/industry/business/function/role: 3+ years experience in same filed
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases