We, for one of our clients, based in Dubai for their branch in Doha, Qatar, are Hiring Power Senior Technicians.
Purpose/Overview Responsible in Installation and maintaining generator equipment in a safe, and professional manner in the most effective and cost-efficient way possible to avoid downtime including DC electrical systems & associated equipment, as well as mechanical equipment such as engines, motors, and subassemblies including alternators, generator canopies, transformers, cabling, fuel tanks, switchgear. The technician serves as an advanced level worker performing the most complex assignments, and also provides technical assistance in the diagnosis and repair of generator equipment. This position requires to possess a high degree of independent judgment in making decisions without the availability of supervision, also schedules work, monitors quality control for work performed and customer relations. Interested candidates who possess t5 years of experiences in the same role with Qatari Driving License may email their updated CV at [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases