Ventures Middle East, Market Research Division provides an extensive array of comprehensive qualitative and quantitative research services for organizations in a wide variety of industries and sectors. Our Market Research division has one of the largest independent field-forces in the UAE with over 200 interviewers and different profiles of mystery shoppers who operate in the UAE, GCC and wider MENA region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases