MENA HR Solutions is an Integrated HR services provider in Oman with over 13 Years of extensive experience in offering full range HR Services and Solutions in the Middle East region. Over the last 13 Years, MENA HR Solutions has emerged as a 100% Omani Company and has built expertise in Recruitment & Contract Staffing, HR Consulting, Assessment, Training, Project Management and HR Technology Solutions & Software. Having serviced over 175 enterprises in Oman, GCC & Globally, MENA HR Solutions has delivered to services to some of the largest and prestigious projects and ventures in the Region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases